You will be given the complete terms of your purchase during the checkout process. Included in those terms is your clear understanding that we are selling these products as containing CBD (cannabidiol) from hemp oil. These products have not been evaluated by the FDA. We are committed to complete compliance with FDA regulations, and as such, because these products have not been evaluated by the FDA, we make no claims as to any benefits for products containing CBD (cannabidiol). If you decide to purchase our products, you are drawing your own opinions as to any additional benefits or uses these products may provide. All unopened Canna Hemp Paws™ products may be returned within 14-days of the delivery date for a full refund less any shipping charges.
Your acceptance of the terms of purchase means you agree to and understand the refund policy.
Damage During Shipping
We take customer satisfaction very seriously. All of our products are tested for quality, and all shipments are carefully inspected before leaving our warehouse.
Please check your shipment carefully upon arrival to ensure it has not been damaged during shipping. All claims for damaged product must be made within 72 hours of proof of delivery. Please contact us and provide detailed information for any product damaged during shipping within that time.
If you wish to cancel your order, please call Customer Service at 702-900-7041. Your cancellation must be made prior to the shipment of your order. If the product has not shipped, a refund will be issued by the same method of payment the order was originally charged.
If a cancellation is placed after the order shipped, it is up to the customer to refuse the unopened package or send the unopened package back. Once the package is returned, a full refund will be issued, less shipping costs (see Free Shipping and Cancelled Orders below), both to and from your delivery address. All cancellation refunds are processed within five business days. We reserve the right to cancel any order at any time.
Once a package has been opened, it is no longer eligible for cancellation. At this point, our standard returns policy applies.